National Certificate: Information Technology: Systems Support

Programme overview

The qualification develops competencies for the systems support career path, extending NQF 4 specialisation into networking and support..

Who should enrol

• Existing MICT SETA learners completing their programme (teach-out)

Programme purpose

The qualification develops competencies for the systems support career path, extending NQF 4 specialisation into networking and support.

Learning Outcomes

After completing this programme, you should be able to:

1. Troubleshoot common hardware and software problems.
2. Demonstrate application, operating system and network support skills.
3. Demonstrate technical reporting and customer care in IT support.
4. Demonstrate hardware support skills for server computers.

Modules and Curriculum Structure

Core unit standard modules

Selected core unit standards from the SAQA record. Fundamental and elective components also apply.

Entry requirements

• English and Mathematics at NQF Level 4
• Foundational IT technical skills (e.g. NQF 4 IT Technical Support)

NQF level and credits

NQF Level 5, 147 credits

Duration and study mode

Duration: 12 months (provider-stated)

Study mode: To be confirmed. Please contact us.

Practical learning and assessment

Learnership structure: structured learning combined with workplace experience.

Assessment

• Assessment against unit standards by registered assessors.
• Exit verification by the MICT SETA ETQA (requests by 1 March 2029).

Accreditation and endorsement

MICT SETA accreditation ACC/2021/05/0008. Enrolments closed on 30 June 2026; teach-out until 30 June 2029.

Certification

Certificated through the MICT SETA after exit verification.

Career opportunities and progression

• Entry-level ICT support and development roles

Fees and intake dates

To be confirmed. Please contact us. Ask about fees and the next intake.