Further Education and Training Certificate: Information Technology: Technical Support

Programme overview

The qualification provides a foundational entry point into Systems Support, preparing learners for further study and entry-level work in the computer industry..

Who should enrol

• Existing MICT SETA learners completing their programme (teach-out)

Programme purpose

The qualification provides a foundational entry point into Systems Support, preparing learners for further study and entry-level work in the computer industry.

Learning Outcomes

After completing this programme, you should be able to:

1. Communicate effectively with IT staff and users.
2. Explain computer system types and their business use.
3. Apply problem-solving techniques in a technical environment.
4. Explain core computer technology principles.
5. Use tools and equipment safely.
6. Work effectively as a support team member.

Modules and Curriculum Structure

Core unit standard modules

Selected core unit standards from the SAQA record. Fundamental and elective components also apply.

Entry requirements

• English and Mathematics at NQF Level 3
• Competent personal computer use

NQF level and credits

NQF Level 4, 163 credits

Duration and study mode

Duration: 12 months (provider-stated)

Study mode: To be confirmed. Please contact us.

Practical learning and assessment

Learnership structure: structured learning combined with workplace experience.

Assessment

• Assessment against unit standards by registered assessors.
• Exit verification by the MICT SETA ETQA (requests by 1 March 2029).

Accreditation and endorsement

MICT SETA accreditation ACC/2021/05/0008. Enrolments closed on 30 June 2026; teach-out until 30 June 2029.

Certification

Certificated through the MICT SETA after exit verification.

Career opportunities and progression

• Entry-level ICT support and development roles

Fees and intake dates

To be confirmed. Please contact us. Ask about fees and the next intake.