Occupational Skills Programme: Conflict Management
A QCTO skills programme that equips you to identify, manage and resolve conflict between people or parties in the workplace.
- Type
- Skills Programme
- NQF level
- 5
- Credits
- 8
- QCTO SP ID
- SP-210409
- Duration
- 10 days (QCTO skills programme document)
Programme overview
A QCTO skills programme that equips you to identify, manage and resolve conflict between people or parties in the workplace.
Who should enrol
- Supervisors, team leaders and managers
- HR and employee relations staff
- Shop stewards and community leaders
Programme purpose
To identify and manage the resolution of conflict between persons or parties in the workplace.
Learning Outcomes
After completing this programme, you should be able to:
- Identify and describe the main sources of conflict.
- Analyse and evaluate conflict submissions by affected parties.
- Distinguish types of conflicts.
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow-up plans.
- Compile conflict resolution reports.
- Communicate effectively with an employer and employees about conflict issues.
Modules and Curriculum Structure
Knowledge modules
Module 1Conflict management knowledge
Topics covered
- Sources of conflict
- Types of conflicts
- Strategies for conflict management
- Techniques in conflict management
- Conflict consequences analysis
- Emotional intelligence in conflict resolution
- Components of a conflict resolution report
Practical skill modules
Module 2Applying conflict management in the workplace
Topics covered
- Apply teamwork in the conflict resolution process
- Profile a conflict at a workplace
- Analyse a conflict profile and determine causes
- Determine and implement conflict management strategies
- Select and apply conflict resolution techniques
- Analyse and profile conflict consequences
- Apply emotional intelligence in conflict resolution
- Compile and implement a follow-up plan
- Compile a conflict resolution report
The QCTO skills programme document specifies a knowledge component and an application component (no separate module credits).
Entry requirements
- NQF Level 4 or equivalent
NQF level and credits
NQF Level 5, 8 credits
Duration and study mode
Duration: 10 days (QCTO skills programme document)
Study mode: To be confirmed. Please contact us.
Practical learning and assessment
The application component is evaluated continuously through practical tasks.
Assessment
- Continuous assessment: written test and portfolio of evidence; practical evaluated continuously.
- Supervised assessment: written examination (3 hours).
- Final mark = Test 30% + Portfolio of Evidence 20% + Examination 50%.
Accreditation and endorsement
QCTO accreditation 05-QCTO/SDP170325141451, valid 14 March 2025 to 13 March 2030.
Certification
QCTO skills programme certification.
Career opportunities and progression
- Credits may accumulate towards related qualifications under the QCTO Credit Accumulation and Transfer policy.
Fees and intake dates
To be confirmed. Please contact us. Ask about fees and the next intake.
Frequently asked questions
Is a skills programme a full qualification?
No. A skills programme is a smaller, credit-bearing programme. Its credits can count towards a related full or part qualification under the QCTO Credit Accumulation and Transfer policy.
Can I get credit for my experience (RPL)?
Yes. Recognition of Prior Learning may be used for access and for module exemption, as provided for in the QCTO RPL policy.
- QCTO skills programme document: Conflict Management (SP-210409), v1.2
- QCTO accreditation letter 05-QCTO/SDP170325141451
Ready to grow your future?
Talk to our team about enrolment, learnerships, or training for your organisation.